System for collection of products

ABSTRACT

According to a first aspect of the invention, there is provided a system for collection of products, the system comprising: at least one carrier ( 8 ) for carrying products ( 40 ); a collection point ( 14 ), at which collection point a user ( 10 ) of the system can remove products from the carrier; and a transporter arrangement ( 16, 20 ) for transporting the carrier to the collection point; wherein the system is arranged to physically inhibit ( 42 ) removal of the carrier by the user from the collection point.

FIELD

The present invention relates generally to a system for collection ofproducts, and to a method for collection of products.

BACKGROUND

Traditional shopping methods typically involve a user of one or moreshops (e.g. a shopper or customer) visiting one or more physical shops,browsing around such physical shops whilst choosing items for purchase,paying for the items in each particular shop at that particular shop,and then returning home with the purchased products. In recent years,methods of shopping have changed considerably. For instance, it is nowquite common for at least part of the shopping process, for example theordering and purchase of products, to be undertaken by telephone, andeven more frequently via online shopping systems. For instance, in oneexample a user might browse the website of an online retailer, selectproducts for purchase, and then make that purchase, all online andwithout leaving their home or computer screen.

There are various methods by which the user can obtain the products thatthey have purchased. In one method, the products are simply despatchedto the user when ready for despatch. This might be inconvenient for theuser, since they might have little or no control as to when thedespatched products are actually delivered at their home, for example.In a related method, the user may have a degree of control as to whenthe products are delivered, for example by choosing a delivery slot orsimilar. However, this has the convenience that the user has to be atthe delivery location for a particular delivery slot. Firstly, it may bedifficult to find a delivery slot in the schedule of a busy user.Secondly, the user may not have time to stay at their home, for example,during the entire duration of the delivery slot.

An alternative to the above delivery methods exists. This alternativeinvolves the products being delivered to a location that is not, forinstance, the user's home or work address. Instead, the deliverylocation is a collection centre or site, where the orders of multipleusers may be delivered. The user can then visit this collection centreat a time that best suits them, within reason. For instance, acollection centre might be located near the user's place of work or nearthe user's home. This might allow the user to conveniently collect theirpurchased products as they leave for work, or as they return home, orsimilar, without needing to remain at home all day for a delivery, or toarrange and then be available for a particular delivery slot.

Such collection centres and related collection systems find variousforms, often related to the type and nature of products in question. Inone example, the collection centre might comprise a plurality of lockerswithin a shop, and the products purchased by a particular user may bedelivered to a particular locker for collection by that user at aconvenient time. In another example, a collection centre might comprisea manned counter, which fronts a storage facility which stores pre-boxedor pre-bagged products purchased by the user, typically grouped togetherby user. The user may visit the centre, and collect their products, at aprearranged time.

Whilst these approaches have their uses, they also have disadvantages.For instance, there have been attempts to at least partially automatepart of the collection process, to avoid the need for the user toremember and/or select a particular locker, or to man a collectioncentre.

At least partial automation of collection centres typically involves theuse of carriers for carrying products ordered by the user. All purchaseproducts may fit within a single carrier, or may be spread acrossmultiple carriers. In existing approaches, the carrier is relativelydisposable in nature, or of a sufficiently low value to be considered assuch, for example taking the form of thin plastic bags, or cardboardboxes, or similar. This is to the extent that the user will take awaythe carrier with the purchased products. However, not all carriers aredisposable, or of such a low value to be treated as such. It maytherefore be desirable to at least attempt to prevent removal of thecarrier from the collection point, due to the intrinsic value of thecarrier itself. It might also be desirable to at least attempt toprevent removal of the carrier from the collection centre for reasonsother than possible theft of the carriers or simply loss of thecarriers. For instance, the carriers may be in some way tracked within acollection system of a collection centre, and removal of the carriersfrom the collection centre may negatively interfere with such tracking.Also, removal of the carriers from the collection centre may also resultin the carriers simply being left in the proximity of the collectioncentre, which could be deemed as unsightly, untidy, and potentiallyhazardous for other users.

It would therefore appear that all existing systems for collection ofproducts have treated the carriers themselves as relatively disposable,and have not realised the advantages in identifying the removal ofcarriers as being potentially problematic, and/or the problemsassociated with carrier removal.

It is an example aim of example embodiments of the present invention toat least partially obviate or mitigate the disadvantages of the priorart, whether identified herein or elsewhere, or to at least provide analternative to existing systems or methods.

SUMMARY

According to the present invention there is provided apparatus andmethods as set forth in the appended claims. Other features of theinvention will be apparent from the dependent claims, and thedescription which follows.

According to a first aspect of the invention, there is provided a systemfor collection of products, the system comprising: at least one carrierfor carrying products; a collection point, at which collection point auser of the system can remove products from the carrier; and atransporter arrangement for transporting the carrier to the collectionpoint; wherein the system is arranged to physically inhibit removal ofthe carrier by the user from the collection point.

One or more parts of the collection point may be shaped and/or sized tophysically inhibit removal of the carrier.

The collection point may comprise a counter.

The transporter arrangement may be arranged to transport the carrierbelow a/the counter.

The counter may comprise an access port for use in gaining access toproducts in the carrier.

The access port may be shaped and/or sized to inhibit removal of thecarrier through the access port.

A dimension across an opening defined by the access port may be smallerthan a corresponding dimension of an opening of the carrier, via whichopening products are removable from the carrier.

A shape of the opening of the access port may be substantially the sameas a shape of the opening of the carrier.

The counter might comprise a plurality of access ports, each access portbeing usable to gain access to a carrier specific to that port (e.g.locatable under that port).

The transporter arrangement might comprise a first transporter able toreceive and transport one or more carriers, and to move the one or morecarriers relative to the collection point, in order to selectivelypresent to a user one or more of the one or more carriers.

The first transporter may be arranged to slide the one or more carriersacross the collection point, for example under the counter.

At least a part of the first transporter and/or counter might be shapedand/or sized to inhibit lateral movement and/or rotation of each of theone or more carriers.

The collection point might comprise one or more doors that are arrangedto be selectively opened and closed in order to selectively allow orprevent user access to the carrier and/or access port.

The system might comprise a carrier storage, for storing carriers.

The transporter arrangement might comprise a second transporter arrangedto: transport the carrier from and/or to a carrier storage; and/ortransport the carrier to and/or from the/a first transporter associatedwith and/or forming part of the collection point.

The system might comprise a plurality of collection points. Thetransporter arrangement might comprise a plurality of firsttransporters, one for each collection point. Each first transportermight be able to receive and transport one or more carriers, and to movethe one or more carriers relative to the respective collection point, inorder to selectively present to a user of that collection point one ormore of the one or more carriers. The transporter arrangement mightcomprise a second transporter arranged to: transport one or morecarriers to and/or from a carrier storage; and/or transport the one ormore carriers to and/or from the/a first transporter associated with therespective collection point.

According to a second aspect of the invention, there is provided amethod for collection of products, comprising: transporting a carrier ofproducts to a collection point; allowing a user to remove products fromthe carrier at the same time as physically inhibiting removal of thecarrier by the user from the collection point.

According to a third aspect of the invention, there is provided acollection point for use in a system for collection of products (forexample, the system described above and below), wherein the collectionpoint is arranged to receive a carrier for carrying products, at whichcollection point a user can remove products from the carrier; and thecollection point is arranged to physically inhibit removal of thecarrier by the user from the collection point.

According to a fourth aspect of the invention, there is provided amethod for collection of products from a carrier at a collection point,comprising: allowing a user to remove products from the carrier at thesame time as physically inhibiting removal of the carrier by the userfrom the collection point.

It should be apparent to the skilled person from the reading of thisdisclosure that one or more features described in relation to any oneaspect or embodiment of the present invention may be used in combinationwith or in place of one or more other features of one or more otheraspects of embodiments of the present invention. This is unless suchcombination and/or replacement would clearly be understood by theskilled person to be mutually exclusive from the reading of thisdisclosure when taken as a whole.

BRIEF DESCRIPTION OF DRAWINGS

For a better understanding of the invention, and to show how embodimentsof the same may be carried into effect, reference will now be made, byway of example, to the accompanying diagrammatic Figures in which:

FIG. 1 schematically depicts a system for collecting products accordingto a first example embodiment;

FIG. 2 schematically depicts a front-on view of a collection point of asystem of FIG. 1;

FIGS. 3 to 13 schematically depict plan and side-views of use andoperation of the collection point, according to an exampled embodiment;

FIGS. 14 and 15 schematically depict collection methods in accordancewith example embodiments.

The Figures have not been drawn to any particular scale, and are simplygiven as an aid to understanding the principles underlying and relatingto the embodiments of the present invention.

DESCRIPTION OF EMBODIMENTS

FIG. 1 schematically depicts a plan view of a system 2 for collection ofproducts, according to an example embodiment. The system 2 comprises anenclosing structure 4, for example in the form of a building or otherstructure. Located within the enclosing structure 4 is a carrier storage6 for use in storing carriers 8. The system 2, with or without theenclosing structure 4, might alternatively and/or additionally bedefined as a collection centre or a collection site.

The carriers 8 may carry products to be collected by a user 10, or maybe empty, for example after being returned to the storage 6 after theproducts have been collected. Carriers 8 that carry products may belocated in the storage area by a delivery driver or similar (not shown)either in a manual manner, or in at least a semi-automated manner via acarrier transporter arrangement, to be discussed in more detail below.Typically, each carrier 8 will be rigid in form, and be self-supportingin form (e.g. as opposed to a plastic bag or similar). That is, thecarrier 8 is rigid enough to be handled in the automated mannerdescribed herein.

One or more parts of the storage 6 may be selectively heated or cooledto selectively heat or cool the selected carriers 8 and products carriedin such carriers 8.

Typical use of the system 2 will now be described. The user 10 may, inadvance of visiting the system 2, order and/or purchase products forsubsequent collection. The order and/or purchase may be undertaken in anonline environment or similar. Once the products have been orderedand/or purchased, the order may be processed at a remote location, forexample in a picking and packing facility or distribution centre. Thepurchased products of a particular user will then be located in one ormore particular carriers 8. Those carriers 8 will then be delivered tothe system 2, as described above, for subsequent collection by the user10.

The user may conveniently visit the system 10 at a time that isappropriate to them, for example when returning home from work orsimilar. The user 10 may conveniently visit the system 2 in theirvehicle 12 for collection of the pre-ordered/purchased products. Theuser 10 will approach a collection point 14 of the system 2, at whichcollection point 14 the user can remove products from carriers 8.

The user 10 will identify themselves, and/or their order in some way atthe collection point 14. At this point, a transporter 16 of atransporter arrangement will automatically retrieve the one or morecarriers 8 specific to the user's order and then transport thosecarriers to the collection point 14, or a rigid counter 18 and/orfurther transporter 20 associated therewith or forming part thereof. Theuser 10 may then remove products from the carriers 8 that have beentransported to the collection point 14. Removal of products may be atleast partially assisted by another automated transporter 20 that isspecific to that collection point. This transporter 20 may be used toselectively present to the user a number of carriers, for example thenumber of carriers that can be physically presented to the user at thecollection point 14. That is, the transporter may receive and carry morecarriers that actually be presented to the user 10 at the collectionpoint. As described below, this might improve collection throughput, oravoid bottlenecks in the system 2.

As already discussed above, it has been identified, perhapscounter-intuitively, that it may be desirable to prevent removal of thecarriers 8 from the system 2 (or a system at least similar to that shownin FIG. 1) via the collection point 14. The collection point 14 will nowbe discussed in more detail, in order to explain how the system isarranged to physically inhibit removal of the carrier by the user fromthe collection point 14. It is to be noted that this physical inhibitingis in contrast with, for instance, a general deterrent in the form ofone or more warning signs, or security camera or similar.

FIG. 2 schematically depicts a front-on view of a collection point 14,for instance as the collection point 14 would be viewed by a userapproaching a collection point 14. The collection point 14 comprises acounter 18 via which access to the products within the carriers may beachieved. However, physical access to the carriers via the counter 18 isselectively allowed or prevented by the use of one or more doors 30.

FIG. 3 schematically depicts a plan view of the collection point 14, anda transporter 20 associated therewith. It can be seen that thetransporter 20 has already been provided with three carriers 8, eachfull of items 40. The transporter 20 is, in this embodiment, slidablerelative to the counter 18 in order to present different carriers 8 tothe user. The transporter 20 can receive and transport more carriers 8than can be presented to the user at the counter 18. This might free upthe transporter 18 of FIG. 1, for transporting carriers to and/or fromother collection points 14, maximising throughput and/or limitingbottle-necks. The sliding nature may be advantageous, since it is easierto slide carriers laterally to the counter 18, than to provide amechanism for successively bring more and more carriers to the counterfrom another direction (e.g. from above or below the counter, or towardor away from the counter in a direction that the user is facing).

In general, one or more parts of the collection point 14 are shapedand/or sized to physically inhibit removal of a carrier 8 from thecollection point 14. The use of shaping and/or sizing is a simple buteffective way of targeting where in the system the inhibiting of carrierremoval takes place, and without the use of an active retentionarrangement, for example a clamp or other gripping element or similar.While a clamping or other active retention arrangement might provide therequired functionality, active retention might increase implementationand/or maintenance costs, and might serve as a possible failure pointfor the system.

FIG. 3 shows one particular aspect of the shaping/sizing of the parts ofthe collection point 14. In this embodiment, the counter 18 is providedwith access ports 42. Each access port 42 is provided to facilitateaccess to products contained within carriers that are locatableunderneath the counter 18 either directly (in one embodiment, notshown), or by appropriate movement of the transporter 20 as shown in theFigures. In simplistic terms, and as elaborated upon below, each accessport 42 is shaped and/or sized to inhibit removal of a carrier 8 throughthe respective access port 42.

FIG. 4 shows that the transporter has moved the carriers 8 such thateach of two carriers 8 are located under each of two respective accessports 42. The Figure clearly shows that an opening defined by thecarrier 8, via which products are typically removed from the carrier 8,is generally larger than an opening defined by the access port 42. Thismight alternatively and/or additionally be defined as a dimension acrossan opening defined by the access port 42 being smaller than thecorresponding dimension of an opening of the carrier 8, via whichopening products are typically removed from the carrier 8. Thecorresponding dimensions may be widths, lengths, diagonals, etc. Thissimple but effective limitation makes it in difficult to remove thecarrier 8 from the collection point 14 via the access port 42. Dependingon the overall configuration of the carrier 8 and access port 42,possibly in combination with other elements of the system, theshaping/sizing makes it impossible for the carrier 8 to be removed fromthe collection point 14 via the access port 42 while the carrier remainsintact.

Actual prevention of removal of the carrier 8 may be desirable, but isnot always necessary. For instance, simply making it physicallydifficult to remove the carrier 8 through the access port 42 may serveas a simple physical and/or psychological deterrent to such removal.

FIG. 4 also shows that the shape of the opening defined by access port42 is generally the same shape as the opening of the carrier 8. This maybe useful for aesthetic reasons, but may also be useful for functionalreasons. Functionally, the similarity in shape may give the user a guideas to the physical bounds of the carrier 8 located underneath thecounter 18, or may simply allow for relatively easy removal of theproducts 40 from the carrier 8 due to the similarity in shape. The shapeof the access port 42 and/or the shape of the opening of the carrierwill typically be square or rectangular, optionally with roundedcorners.

In order to inhibit the removal of the carrier 8, the difference in sizebetween the access port opening 42 and the opening of the carrier 8 maynot need to be that significant. The less significant the difference insize, the easier it will be to remove the product from the carrier 8,whilst still inhibiting removal of the carrier 8. Making the differencein size greater may make it harder to remove the carrier 8, but alsoharder to remove the products 40. A balance will need to be struck ineach particular practical implementation of the invention.

When the carriers 8 are moved under the counter 18 and positionedunderneath access ports 42, it is worth noting that the doors 30 remainclosed. This may be for aesthetic reasons, so that the user does not seethe system in operation, and/or may be for functional reasons, forexample to prevent the user being exposed to moving parts of the system.

FIG. 5 shows the collection point of FIG. 4 in side-view. Therelationship between the access ports 42 and the carriers 8 can beclearly seen. This side-on view also provides a guide as to additionalshaping and/or size and that can be implemented to further inhibitremoval of the carrier 8 through the access port 42. For instance, adistance between the transporter 20 and the counter 18 may be such thatit is difficult or impossible to tilt or otherwise angle each carrier 8away from the transporter 20, in an attempt to manipulate, or easilymanipulate, the carrier 8 through the access port 42. Although not shownin the Figure, at least part of the transporter 20 may be additionalshaped and/or sized to prevent lateral movement of the carriers 8 and/orrotation of the carriers 8. Such shaping and/or sizing may divide areasof the transporter 20 into carrier-specific regions. This shaping and/orsizing may again serve to inhibit removal of the carrier through theaccess port 42, but may also have other functionality, for example tolimit/inhibit tipping or rotation of the carriers 8 to the extent thatwould prevent automated handling and transport of the carriers furtherdownstream in the system. For instance, the transporter may be providedwith upstanding walls/protrusions, to at least partially box in thecarrier and inhibit lateral movement and/or rotation.

Because carrier 8 removal is inhibited, the problems mentioned above areobviated or mitigated.

FIG. 6 shows that when the carriers 8 carrying products 40 have beenmoved under the counter 18 for presentation to the user, the doors 30 ofthe collection point 14 are opened. Opening the doors 30 allows the userto safely access the products 40 within the carriers 8, since at thisstage the transporter 20 has stopped moving, and there is therefore areduced risk of the user becoming injured by moving parts of the system.

FIG. 7 shows that the items have been removed from the carriers 8 thatwere presented to the user via the open doors 30. Again, and as alreadydescribed in more detail above, the opening of the access port 42 isslightly smaller than the opening of the carrier located underneath,meaning that while the user can easily access and remove items from thecarrier 8, removal of the carrier 8 itself is inhibited.

FIG. 8 shows that once the products have been removed from the carriers8, the doors 30 of the collection point 14 are closed. The user mayindicate that all products 40 have been removed from the carriers 8, orthat all required products from the carriers 8 have been removed. Thatis, not all products 40 may actually be removed from the carriers 8, forinstance, if an incorrect product has been mistakenly placed in thecarrier 8, or if a product is damaged. Alternatively and/oradditionally, closing of doors may be undertaken automatically, forexample after a predetermined period of time, or when user movement orinteraction is no longer detected in a given period of time.

FIG. 9 shows that once the doors 30 have been closed, the transporter 20slides laterally across the collection point 14 to bring (in this case)the remaining carrier 8 with remaining products 40 under an access port42 of the counter 18.

FIG. 10 shows that when the transporter has been moved as shown in FIG.9, the doors 30 are again opened to allow for user access to theproducts 40 in the carrier 8.

FIG. 11 shows the situation when the products 40 have been removed fromthe carrier 8.

FIG. 12 shows that once the products have been removed or moved to adesired or sufficient extent, the doors 30 are, again, closed.

FIG. 13 shows that the carriers 8 are then removed from the transporter20, for example via the transporter 16 shown in FIG. 1, and for instancefor storage in the carrier storage 6 of FIG. 1.

The carriers may later be collected from the system, for example when anew delivery of product-filled carriers is made, or at a separate time.Empty carriers (and/or carriers with unwanted or uncollected products)may be returned to the pick and packing centre, for subsequent use.

It will be understood that the embodiments described in relations toFIGS. 1-13 also depict a collection method. The collection method isshown in general form in FIG. 14. The collection method comprisestransporting a carrier of products to a collection point (50); allowinga user to remove products from the carrier at the same time asphysically inhibiting removal of the carrier by the user from thecollection point (52). At least the transporting will typically beautomated. FIG. 15 depicts a closely related method. There is provided amethod for collection of products from a carrier at a collection point.The method comprises: allowing a user to remove products from thecarrier (60) at the same time as physically inhibiting removal of thecarrier by the user from the collection point (62). The methods may beapplied to existing collection systems.

FIGS. 2-15 have described a single collection point, its use, and itsoperation. However, and as shown in FIG. 1, multiple collection pointsmay be used in any single collection system. This might allow collectionto be undertaken by multiple users in a simultaneous, parallel manner.

The use of a single transporter to transport carriers from a carrierstorage to one or more collection points may be sufficient forthroughput purposes, especially when each collection point is providedwith its own transporter for receiving more carriers than can bepresented to the user at any one time. This collection point transportercan then be used to present specific carriers to the user, without theneed to use the transporter that has transported the carriers from thecarrier storage. This might increase throughput, or at least avoid anybottlenecks in the system. Of course, different configurations may beneeded in different systems, for example multiple transporters totransport carriers from a carrier storage to one or more collectionpoints, especially if the number of collection points is large.

To the extent described above, it will be appreciated that almost all ofthe collection system and related method may be automated, with theexception of the actual collection of items by the user. This allows fora very efficient system as a whole.

In the above embodiments, a collection point has been described,together with a transporter used in connection with that collectionpoint. The collection point might be described as including thistransporter in one embodiment, or in another embodiment the firsttransporter might be described as forming part of the collection pointat certain times, at least when moved underneath the counter to presentthe carriers to the user. In another embodiment, the collection pointand the associated transporter might be described as separate entities.

In the earlier embodiments, the carriers have been described as beingmoved underneath a counter. The term “counter” is functional, and mightalternatively and/or additionally be described and/or functionallydefined as a plate, a surface, a shroud, a desk or anything under whichthe carriers can be moved and via which the carriers can subsequently beaccessed.

As described above, and to avoid any doubt, to inhibit carrier removaldoes not necessarily mean to prevent carrier removal. The inhibitingmight be, or serve as a hindrance, a deterrent or an attempt atretention.

The term “carrier” has been used throughout the above embodiments.Again, “carrier” is functional in nature, and could refer to one of anumber of different structures, or the same structure having differentnames, for example in different countries. For instance, a carrier mightbe alternatively and/or additionally described as, and/or functionallydefined as, a tote, a crate, a box, a basket, and the like. Typically,the carrier will be rigid in form, and be self-supporting in form (e.g.as opposed to a plastic bag or similar). That is, the carrier is rigidenough to be handled in the automated manner described above, whilstcarrying and retaining products, but without being so readily deformableas to be extractable through (e.g.) the access ports without damagingthe carrier. The carrier might typically take the form of an opencrate-like or basket-like structure, which might be formed at leastpartially from a polymeric material.

Typically, all carriers used in the system will have substantially thesame external shape, size and, likely, surface detailing. Thisconsistency will assist in the automated handling and general processingof the carriers as described above in an automated manner. To thatextent, even pre-packaged products, which might be packaged in shippingand/or postal packaging, might still be transported around the system insuch carriers, since it is likely to be much easier to handle uniformcarriers as previously described, than different shaped individuallypackaged products in isolation.

The term “collection point” has been used throughout the aboveembodiments. Collection point might be alternatively and/or additionallydefined as a collection region, area, port, desk—i.e. a location atwhich collection of products takes place.

In the automated system described above, the system might comprise oneor more collection points. In another embodiment, a collection point asdescribed above might be used in conjunction with, for example installedat, an existing system.

The above described system and method might find particular use ingrocery shopping or the like, which is a growing area in which userspurchase products online, for subsequent collection. However, theinvention is, of course, not limited to the field of groceries. Theinvention could be applied to any scenario in which products arepurchased or ordered in advance, for subsequent collection, since all ofthe above advantages will still apply to such scenarios.

Although a few preferred embodiments have been shown and described, itwill be appreciated by those skilled in the art that various changes andmodifications might be made without departing from the scope of theinvention, as defined in the appended claims.

Attention is directed to all papers and documents which are filedconcurrently with or previous to this specification in connection withthis application and which are open to public inspection with thisspecification, and the contents of all such papers and documents areincorporated herein by reference.

All of the features disclosed in this specification (including anyaccompanying claims, abstract and drawings), and/or all of the steps ofany method or process so disclosed, may be combined in any combination,except combinations where at least some of such features and/or stepsare mutually exclusive.

Each feature disclosed in this specification (including any accompanyingclaims, abstract and drawings) may be replaced by alternative featuresserving the same, equivalent or similar purpose, unless expressly statedotherwise. Thus, unless expressly stated otherwise, each featuredisclosed is one example only of a generic series of equivalent orsimilar features.

The invention is not restricted to the details of the foregoingembodiment(s). The invention extends to any novel one, or any novelcombination, of the features disclosed in this specification (includingany accompanying claims, abstract and drawings), or to any novel one, orany novel combination, of the steps of any method or process sodisclosed.

The invention claimed is:
 1. A system for collection of products,comprising: a carrier for carrying products; a collection point, atwhich collection point a user of the system can remove products from thecarrier; and a transporter arrangement for transporting the carrier tothe collection point; wherein the system is arranged to physicallyinhibit removal of the carrier by the user from the collection point,wherein the collection point comprises: a counter comprising an accessport for gaining access to products in the carrier, wherein thetransporter arrangement is arranged to transport the carrier below thecounter; and one or more doors in front of the counter and arranged tobe selectively opened and closed in order to selectively allow useraccess to at least one of the carrier or access port and to preventaccess to the access port when the one or more doors are closed, whereinthe one or more doors are opened automatically by the system in responseto a movement of the carrier carrying the products under the counter tothe access port, and wherein the one or more doors are automaticallyclosed by the system in response to a removal of the products from thecarrier via the access port, wherein: the transporter arrangementcomprises a first transporter able to receive and transport one or morecarriers including the carrier from a location external to the counterand the collection point, and upon receipt of the carrier at thecollection point from the external location, the first transporter isconfigured to slide the carrier laterally across the collection pointand under the counter, in order to selectively present to a user one ormore of the carriers via the access port.
 2. The system of claim 1,wherein one or more parts of the collection point are shaped and/orsized to physically inhibit removal of the carrier.
 3. The system ofclaim 1, wherein the access port is shaped and/or sized to inhibitremoval of the carrier through the access port.
 4. The system of claim3, wherein a dimension across an opening defined by the access port issmaller than a corresponding dimension of an opening of the carrier, viawhich opening products are removable from the carrier.
 5. The system ofclaim 4, wherein a shape of the opening of the access port issubstantially the same as a shape of the opening of the carrier.
 6. Thesystem of claim 1, wherein the counter comprises a plurality of accessports, the access port being one of the plurality of access ports,wherein the carrier is one of a plurality of carriers, each access portbeing usable to gain access to at least one carrier of the plurality ofcarriers.
 7. The system of claim 1, wherein at least a part of the firsttransporter and/or counter is shaped and/or sized to inhibit lateralmovement and/or rotation of each of the one or more carriers.
 8. Thesystem of claim 1, wherein the transporter arrangement comprises asecond transporter arranged to: transport the carrier from and/or to acarrier storage; and/or transport the carrier to and/or from a firsttransporter associated with and/or forming part of the collection point.9. The system of claim 1, wherein: the system comprises a plurality ofcollection points; the transporter arrangement comprises a plurality offirst transporters, one for each collection point, each firsttransporter being able to receive and transport one or more carriers,and to move the one or more carriers relative to the respectivecollection point, in order to selectively present to a user of thatcollection point one or more of the one or more carriers; and thetransporter arrangement comprises a second transporter arranged to:transport one or more carriers to and/or from a carrier storage; and/ortransport the one or more carriers to and/or from a first transporter ofthe plurality of first transporters associated with the respectivecollection point.
 10. The system of claim 1, wherein the transporterarrangement slides laterally relative to the collection point when theone or more doors are automatically closed.
 11. The system of claim 10,wherein the access port is constructed and arranged to expose anothercarrier under the counter at the access port, and the one or more doorsare automatically opened by the system to expose a product in the othercarrier through the access port in response to a movement of the othercarrier under the counter.
 12. The system of claim 1, wherein thetransporter arrangement is constructed and arranged to move from alocation external to a first side of the counter, under the access portextending through the counter, and further through a second side of thecounter to another location external to the second side of the counter.13. The system of claim 1, wherein the counter is a planar horizontalcounter and the access port extends through a surface of the planarhorizontal counter.
 14. The system of claim 13, wherein the one or moredoors moves along a length of the planar horizontal counter whenautomatically opened and closed.